Compassionate Engagement Training Officer

3 days ago


Salford, Salford, United Kingdom AWD online Full time
Key Responsibilities
  1. Conduct live listening, side by side and autonomous call review and coaching sessions with colleagues of all abilities to ensure compliance with government legislation and guidelines laid down by regulatory bodies.
  2. Analyse data to identify trends and create effective solutions, ensuring accuracy and compliance with client and regulatory requirements.
  3. Provide balanced feedback to all levels of colleague and desire for self-development feedback, working towards monthly strategies and targets.
  4. Adopt a strong coaching approach to development, championing continuous development and Global Career Path.
  5. Work closely with Team Managers / Team Leaders to support an increase in call quality scores and develop feedback mechanisms and enhance engagement with call centre agents.

BENEFITS

  • A competitive salary of £30,000 - £32,000 per annum.
  • 31 days holidays per year including 8 bank holidays.
  • A range of programmes and benefits to help your physical and mental wellbeing.


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