Front Office Manager
5 days ago
About the Role:
The successful candidate will be responsible for leading a team of professionals to deliver exceptional customer experiences and drive business growth in a fast-paced hospitality environment.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Lead, motivate, and develop junior managers through recruitment, training, coaching, and succession planning.
- Support financial and operational performance by focusing on profitability, commercial growth, and quality standards.
- Maintain high standards of customer engagement, ensuring each guest enjoys a memorable and positive experience.
- Take accountability for team performance, managing employee relations matters effectively.
- Collaborate with the General Manager on budget controls, purchasing efficiencies, and maintaining profitability margins.
- Ensure consistent health and safety compliance, successfully passing all audits.
- Oversee food and beverage operations, adhering to quality and regulatory standards.
- Effectively manage KPIs to meet and exceed targets.
- Promote events, ensure they are fully booked, and executed smoothly by the team.
- Organize seamless parties, creating lasting memories for guests.
- Foster positive relationships with peers to maintain a supportive work environment.
- Stay up-to-date with industry standards and competitor activities to maintain a competitive edge.
What We Offer:
A competitive salary of £45,000 - £55,000 per annum, depending on experience.
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