Pharmacy Assistant
2 months ago
We are seeking a highly organized and detail-oriented Prescription Clerk to join our team at East Croydon Medical Centre. As a key member of our multidisciplinary team, you will play a vital role in ensuring the accurate and timely processing of prescription requests for our patients.
Key Responsibilities- Process repeated prescription requests received by phone, email, post, slips, and the online access system, in accordance with practice protocol.
- Produce prescriptions for the GP to sign in an acceptable timeframe.
- Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.
- Generate requests for medication on behalf of the patient for non-repeat items.
- Actively encourage patients to reconcile medications to facilitate monthly collections.
- Discuss with patients their requirements, encouraging patients to order only what they require.
- Act upon compliance issues, liaising with the appropriate clinician.
- Ensure medication reviews are arranged by maintaining an accurate recall system.
- Effectively liaise with external services, district nurses to ensure medicaments are arranged for housebound patients.
- Input data into the patients' healthcare records as necessary.
- Deal with all prescription-related enquiries in a timely manner.
- Record and report adverse effects accurately and appropriately, informing the practice manager immediately.
- Read code data on EMIS.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
East Croydon Medical Centre is a large, hardworking General Practice with a multidisciplinary team that includes Pharmacists, Practice Nurses, Healthcare Assistants, Physician Associates, GPs, and a supportive administrative team. We care for 25,000 patients from a diverse population and strive to ensure a healthy work-life balance.
Person Specification- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
- EMIS / Systmone / Vision user skills
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience as a prescription clerk
- GCSE Mathematics & English (C or above)
- GCSE level or equivalent
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