Pharmacy Assistant

4 weeks ago


Croydon, Greater London, United Kingdom East Croydon Medical Centre Full time

Job Summary

We are seeking a skilled and detail-oriented Prescription Clerk to join our team at East Croydon Medical Centre. As a Prescription Clerk, you will play a vital role in ensuring the accurate and timely processing of prescription requests for our patients.

Main Responsibilities

• Process repeated prescription requests received by phone, email, post, slips, and the online access system, in accordance with practice protocol.

• Produce prescriptions for the GP to sign in an acceptable timeframe.

• Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.

• Generate requests for medication on behalf of the patient for non-repeat items.

• Actively encourage patients to reconcile medications to facilitate monthly collections.

• Discuss with patients their requirements, encouraging patients to order only what they require.

• Act upon compliance issues, liaising with the appropriate clinician.

• Ensure medication reviews are arranged by maintaining an accurate recall system.

• Effectively liaise with external services, district nurses to ensure medicaments are arranged for housebound patients.

• Input data into the patients' healthcare records as necessary.

• Deal with all prescription-related enquiries in a timely manner.

• Record and report adverse effects accurately and appropriately, informing the practice manager immediately.

• Read code data on EMIS.

• Carry out system searches as requested.

• Maintain a clean, tidy, effective working area at all times.

About Us

East Croydon Medical Centre is a large, hardworking General Practice with a multi-disciplinary team, including Pharmacists, Practice Nurses, Healthcare Assistants, Physician Associates, GPs, and a supportive administrative team. We care for 25,000 patients from a diverse population and strive to ensure a healthy home/work balance.

Person Specification

Essential

• Excellent communication skills (written and oral)

• Strong IT skills

• Clear, polite telephone manner

• Competent in the use of Office and Outlook

• Effective time management (Planning & Organising)

• Ability to work as a team member and autonomously

• Good interpersonal skills

• Problem-solving & analytical skills

• Ability to follow policy and procedure

Desirable

• EMIS / Systmone / Vision user skills

Experience

Essential

• Experience of working with the general public.

• Experience of working in a healthcare setting.

• Experience as working as a prescription clerk.

Qualifications

Essential

• Educated to GCSE level or equivalent.

• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care


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