Senior Operations Manager

5 days ago


Ashford, Kent, United Kingdom CV-Library Full time
Job Title:

Technical Operations Manager

About the Role:

We are seeking an experienced Technical Operations Manager to lead our service operations across Europe and assist with our global service centres. The role is based in Ashford, Kent office, with occasional travel required.

Main Responsibilities:
  1. Lead and manage a team of 20–25 service technicians worldwide.
  2. Oversee service contracts and maintain strong client relationships.
  3. Develop and implement new service strategies to improve operations.
  4. Provide technical support for technicians and customers on electrical/mechanical issues.
  5. Handle warranty cases, complaints, and non-conformance reports (NCRs).
  6. Respond to customer inquiries and manage the service email inbox.
Requirements:
  1. Experience in service/operations management, ideally in renewable energy, offshore wind, or a similar industry.
  2. Technical Expertise in electrical and mechanical systems.
  3. Strong leadership, organisational, and communication skills.
  4. A proactive, problem-solving approach and attention to detail.
  5. A valid driver's license and passport (occasional travel required).
What We Offer:
  • Competitive salary range from £38,000 - £50,000 but DOE.
  • 40-hour work week (Monday to Friday, 8:00 AM – 4:30 PM).
  • 25 days holiday + bank holidays.
  • Company pension scheme (NEST) & full expenses paid for business travel.


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