Operations Manager

19 hours ago


Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

About the Role:

We are seeking an experienced Operations Manager to support the Outpatient Service Manager in the operational delivery across Reception Services, Health Records, and Access to Records across seven sites. The role is varied within each of these areas with additional support from two other operational managers.

The successful candidate will be responsible for supporting the Outpatient Service Manager with day-to-day planning and future improvements to the service. This includes managing, developing, and empowering Supervisors and teams within the service.

As part of our team, you will have the opportunity to work closely with patients and staff to deliver an excellent outpatient experience. You will also be responsible for implementing transformational change and improving services based on future requirements of the Trust.

This is a challenging but rewarding role that requires someone who is proactive, organized, and able to think strategically.

About Us:

Our trust provides specialist services for Kent and Medway and serves a local population of around 700,000. We are one of the largest hospital trusts in England, operating three acute hospitals and community sites.

What We Offer:

  • A competitive salary of £45,000 - £60,000 per annum
  • A comprehensive benefits package including pension scheme, annual leave, and flexible working arrangements
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and career progression

Your Skills and Qualifications:

To be successful in this role, you will need:

  • Experience in operations management or a related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Proven track record of delivering results-oriented solutions


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