Senior Retail Operations Manager

1 month ago


Ashford, Kent, United Kingdom Nike Full time

Nike Unite Ashford is seeking a Senior Retail Operations Manager to provide world-class service to the consumer. COMMERCIAL

  • Ensure the smooth process of all inventories, warranting our sales floor is always full, presentable and achieves brand standards.
  • Collaborate with department leads who oversee individual components (product receiving and visual presentation), while responsible for the overall product journey in store.
  • Utilize reporting tools to make informed commercial decisions.
  • Achieve accurate inventory to fulfill digital orders.

To deliver the highest quality athlete experience (Purpose):

  • Lead team Engagement on NIKE Community Ambassador activities.
  • Partner with senior store leadership to oversee hiring processes, including onboarding.
  • Manage store scheduling.
  • Work collaboratively with the store team to implement and maintain a positive NIKE culture.

Leads by example, delivering exceptional sales floor service and bringing the consumer journey to life:

  • Equip the team with brand knowledge regarding all aspects of consumer service, including digital service enablers.
  • Complete specific training and share completion with athlete services.
  • Use data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

We offer:

  • An estimated annual salary of $65,000 - $90,000.
  • A supportive team that values Diversity, Equity & Inclusion.
  • Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor.

This role requires:

  • Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience.
  • Effective communication, branding, and innovative leadership skills.
  • Demonstrated ability to apply product sales techniques.
  • Flexibility with scheduling and availability to work retail hours (8am - 9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


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