Senior Retail Operations Manager
2 days ago
Nike Unite Ashford is seeking a Senior Retail Operations Manager to provide world-class service to the consumer. COMMERCIAL
- Ensure the smooth process of all inventories, warranting our sales floor is always full, presentable and achieves brand standards.
- Collaborate with department leads who oversee individual components (product receiving and visual presentation), while responsible for the overall product journey in store.
- Utilize reporting tools to make informed commercial decisions.
- Achieve accurate inventory to fulfill digital orders.
To deliver the highest quality athlete experience (Purpose):
- Lead team Engagement on NIKE Community Ambassador activities.
- Partner with senior store leadership to oversee hiring processes, including onboarding.
- Manage store scheduling.
- Work collaboratively with the store team to implement and maintain a positive NIKE culture.
Leads by example, delivering exceptional sales floor service and bringing the consumer journey to life:
- Equip the team with brand knowledge regarding all aspects of consumer service, including digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
We offer:
- An estimated annual salary of $65,000 - $90,000.
- A supportive team that values Diversity, Equity & Inclusion.
- Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor.
This role requires:
- Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience.
- Effective communication, branding, and innovative leadership skills.
- Demonstrated ability to apply product sales techniques.
- Flexibility with scheduling and availability to work retail hours (8am - 9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
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