Regional Service Charge Manager

3 days ago


East London, United Kingdom Peabody Full time

**Job Summary**

As a Regional Service Charge Manager at Peabody, you will be responsible for leading a team of professionals in managing service charges for social tenants, homeowners, and commercial customers across your region. Your primary goal will be to ensure accurate and transparent charges, with full recovery of eligible costs for each tenure type.

**Key Responsibilities**

  • Oversee the preparation of service charge budgets and collaborate with stakeholders to ensure accuracy of data.
  • Work with internal colleagues and residents to promote successful relationships and foster a culture of continual learning.
  • Manage teams to achieve strong performance and drive results-oriented outcomes.
  • Develop and implement effective strategies to improve service delivery and customer satisfaction.
  • Ensure compliance with leases and tenancy agreements, and maintain accurate records.

**Requirements**

  • Proven experience in leadership and management of service charges in a large or complex social housing environment.
  • Ability to develop effective collaborative relationships with key stakeholder groups.
  • Passion for delivering a customer-focused approach to service delivery.

**What We Offer**

  • 30 days' annual holiday, plus bank holidays.
  • Two additional paid volunteering days each year.
  • Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
  • 4 x salary life assurance.
  • Up to 10% pension contribution.


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