Retail Experience Leader

5 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
About the Role

Job Solutions Ltd is delighted to be assisting our local client with their recruitment for a Retail Customer Care Manager to join their busy, professional team.

This is a permanent, full-time position located in Bridgwater, Somerset, with opportunities for career development and progression within the company.

The successful candidate will receive a competitive salary of around £35,000 per annum and will be responsible for leading and managing a team of retail customer care staff to achieve excellent customer satisfaction ratings.

Responsibilities:
  • To develop and implement effective customer service strategies to drive business growth and revenue.
  • To work closely with the Head of Customer Care to ensure that all customer complaints are handled efficiently and effectively.
  • To maintain accurate records of customer interactions and feedback.
Requirements:
  • A minimum of 2 years' experience in retail customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
Salary and Benefits:
  • Competitive salary of around £35,000 per annum.
  • Opportunities for career development and progression within the company.
  • A supportive and dynamic work environment.


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