Advice Service Manager

4 weeks ago


Caterham, Surrey, United Kingdom Citizens Advice Tandridge District Full time

Citizens Advice Tandridge District is seeking an experienced Advice Service Manager to join our team. As a key member of our senior management team, you will be responsible for the day-to-day delivery of our advice services, including training, quality assurance, and staff/volunteer management.

The successful candidate will have a strong advice background, excellent interpersonal skills, and the ability to bring out the best in the team. They will be responsible for overseeing the quality of advice given, managing performance, and ensuring the highest quality of advice across our core service and varied projects.

As a trained Advice Session Supervisor or knowledgeable generalist adviser/caseworker, you will be part of a team dedicated to making a real difference in people's lives. You will have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion, and collaboration.

The Citizens Advice service values diversity, promotes equality, and challenges discrimination. We encourage and welcome applications from people of all backgrounds, particularly those from disabled and Black, Asian, and Minority Ethnic communities, as they are currently underrepresented in our workforce.



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