Airport Social Media Liaison

4 weeks ago


Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full time

About the Role

We are seeking a skilled Virtual Customer Support Specialist to join our team as a Social Media Assistant. In this role, you will be the online representative of our brand, communicating with customers and providing support across various social media platforms.

Key Responsibilities

  • Manage customer service for all sites within the MAG group, including Manchester, London Stansted, and East Midlands Airport.
  • Provide virtual customer support across various social media platforms, including X, Facebook, Instagram, LinkedIn, and TikTok.
  • Foster positive interactions with customers, providing guidance, information, and help before, during, and after their time at our airports.
  • Engage with our community, including enthusiasts and supporters of our airports, to share positive experiences.

Requirements

  • Good knowledge of social media platforms and strong communication skills.
  • Previous experience in a customer service-orientated role, such as a call centre, or previous experience working in an airport with a good working knowledge of airport operations.
  • Attention to detail and excellent spelling, punctuation, and grammar skills.
  • Ability to manage time and organize tasks efficiently.
  • Proactive attitude and genuine desire to assist people, with strong problem-solving skills.

What We Offer

  • Flexible and generous company pension plan with various company contribution options.
  • 24 days holiday plus bank holidays.
  • Free parking.
  • Subsidised public transport.
  • Huge range of company discounts.
  • 2 volunteering days per year.
  • Free Virtual GP service, available 24 hours a day, 7 days a week.
  • Care Concierge service.

About Us

At Manchester Airport PLC, we provide airport facilities and travel services that people need to connect with the world. We serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports, with over 270 destinations across the globe. Our businesses not only bring people together but also support the prosperity of the regions in which we operate.

We are committed to protecting the environment and supporting our local communities, with programmes including airport and airline decarbonisation, comprehensive education, skills, and employment support, and community engagement initiatives, including volunteering opportunities.

We recognize creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues, and we are committed to building inclusive environments in which our people can thrive.



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