Social Media Assistant

4 weeks ago


Castle Donington, United Kingdom MANCHESTER AIRPORT PLC Full time

Summary:

  • Social Media Assistant
  • Permanent role based at East Midlands Airport
  • Hybrid working for a better work / life balance
  • Shift allowance on top of base salary

Why MAG?

 

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

 

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

 

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

 

  • Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
  • 24 days holiday plus bank holidays
  • Free parking
  • Subsidised public transport
  • Huge range of company discounts
  • 2 volunteering days per year
  • Free Virtual GP service, available 24 hours a day, 7 days a week
  • Care Concierge service

 

The role:

 

We're excited to offer several new positions to join our dynamic team as Social Media Assistants, providing virtual customer support across various platforms for those who frequent our airports.

 

As the online representative of our brand, you'll communicate with our customers and support them with their enquiries and feedback on all social media channels we are active on: X (previously known as Twitter), Facebook, Instagram, LinkedIn, and TikTok. You will foster positive interactions by giving them guidance, information and help, before, during and after their time at our airports.

You will not be creating content in this role, more communicating with our customers via our social channels. In addition, you'll engage with our community, including enthusiasts and supporters of our airports, helping to share their positive experiences. Your interactions should always align with our established tone and brand guidelines.

 

The position involves working shifts seven days a week on a rotation schedule, based on 5 days on followed by 3 days off. Shift times are from 06:00 to 13:45, and 13:45 to 22:00.

 

We have openings at all three of our locations: Manchester, London Stansted, and East Midlands Airport. Although your base will be the airport nearest to you, you'll be responsible for managing customer service for all sites within the MAG group. Extensive training across our Airport Operations will be part of your onboarding experience.

 

What will make you successful in the role?

 

To be successful in this role, you will need to have a good knowledge of the social media platforms we use and strong communication skills. Previous experience in a customer service-orientated role such as a call centre, would be a plus, as is previous experience of working in an airport (or similar establishment) with good working knowledge of the airport operation.

 

You will also need to pay attention to detail and have excellent spelling, punctuation and grammar skills. You will be able to manage your time and organise your tasks efficiently.

 

You will have a proactive attitude and a genuine desire to assist people, as well as strong problem-solving skills.

 



  • Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a skilled Virtual Customer Support Specialist to join our team as a Social Media Assistant. In this role, you will be the online representative of our brand, communicating with customers and providing support across various social media platforms.Key ResponsibilitiesManage customer service inquiries and feedback on social media...


  • Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a skilled Virtual Customer Support Specialist to join our team as a Social Media Assistant. As the online representative of our brand, you will communicate with our customers and support them with their enquiries and feedback on all social media channels we are active on.Key ResponsibilitiesProvide virtual customer support across...


  • Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full time

    About the RoleWe are seeking a skilled Virtual Customer Support Specialist to join our team as a Social Media Assistant. In this role, you will be the online representative of our brand, communicating with customers and providing support across various social media platforms.Key ResponsibilitiesManage customer service for all sites within the MAG group,...

  • Marketing Assistant

    5 months ago


    Castle Donington, United Kingdom Mediq Uk Full time

    **Marketing Assistant** Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. We are recruiting for a Marketing Assistant to join our team based in Castle Donington. Reporting into the...


  • Castle Donington, Leicestershire, United Kingdom The Recruitment Co Full time

    Job Title: Tik Tok Live Stream HostWe are seeking a charismatic and engaging Tik Tok Live Stream Host to join our team at The Recruitment Co. As a Tik Tok Live Stream Host, you will be responsible for presenting and demonstrating hair & beauty products, engaging with the live audience, and driving sales through live shopping experiences.Key...


  • Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Housekeeping AssistantWe are seeking a skilled Housekeeping Assistant to join our team at Ideal Carehomes. As a Housekeeping Assistant, you will play a vital role in maintaining the high standards of cleanliness and hygiene within our luxury care homes.Key Responsibilities:Maintain a clean and tidy environment for our residentsAssist with laundry, cleaning,...


  • Castle Donington, Leicestershire, United Kingdom The Recruitment Co Full time

    We are seeking a charismatic and energetic Tik Tok Account Manager to join our team at The Recruitment Co. As a key member of our Hair and Beauty division, you will be responsible for growing our client's followers and creating loyalty to the brand to drive orders and sales.Main Responsibilities:Demonstrate and present hair and beauty products as a live...


  • Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Housekeeping Assistant OpportunityWe are seeking a skilled Housekeeping Assistant to join our team at Ideal Carehomes. As a Housekeeping Assistant, you will play a vital role in maintaining the high standards of cleanliness and comfort for our residents.Key Responsibilities:Maintain a clean and tidy environment for residents and staffAssist with laundry,...


  • Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Domestic Assistant OpportunityWe are seeking a detail-oriented Domestic Assistant to join our Housekeeping Team at Ideal Carehomes. As a key member of our team, you will be responsible for maintaining our high standards of cleanliness and ensuring our residents' homes are kept tidy and comfortable.Key Responsibilities:Maintain a clean and tidy environment...

  • Tax Manager Assistant

    3 weeks ago


    Castle Donington, Leicestershire, United Kingdom Doncasters Group Full time

    The RoleAssistant Tax ManagerWe are seeking an experienced Assistant Tax Manager to join our team at Doncasters Group, a leading business that specializes in turning metals into motion. As an Assistant Tax Manager, you will play a key role in supporting our tax team on various projects across the UK and globally, including the US, Europe, and Asia.Key...

  • Domestic Assistant

    5 months ago


    Castle Donington, United Kingdom Ideal Carehomes Full time

    Domestic Assistant - Ebor Court, Great North Way, Nether Poppleton, York, YO26 6RB £12.00 per hour + paid breaks - 24.5 hours per week. Consistent shift patterns (3 on/3 off, working hours 8am to 3pm) to fit in around family life Working in a state-of-the-art environment Excellent rates of pay Be part of our growing family of luxury care homes...


  • Castle Donington, United Kingdom Illuma Lighting Full time

    Fresh from university and looking at getting into the world of work with a company that will help you get your career established? If so, we may have the right role for you! We are looking for a **Graduate **to join us as our **Marketing Executive** **WE ARE LOOKING FOR SOMEONE WHO**: - Is **friendly**, **helpful** and **self-motivated**! - Is **fun** and...

  • Care Assistant

    3 weeks ago


    Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Transform Your Career with Ideal CarehomesWe are seeking a diligent Care Assistant to join our team at our luxury care home in York. As a Care Assistant, you will play a vital role in delivering exceptional care and support to our residents.About the RoleWork 42 hours per week on a 3 on/3 off shift pattern, 8am – 8pm.Enjoy a competitive hourly rate of...


  • Castle Donington, United Kingdom St John Ambulance Full time

    Critical Care Transport Assistant (CCTA) Full time – 42 hours per week. Shift pattern  Our offer to you We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: ...


  • Donington, United Kingdom CV-Library Full time

    Tik Tok Account Manager - Live Stream Presenter Employee discount Flexitime - will involve evening and weekends- Flexibility is essential . £14 P/H Applicants must be based locally to Donnington or be within a commutable distance - as you will be required to work from the business premises at least 2 days per week Our client, in the Hair & Beauty...

  • Care Assistant on Days

    5 months ago


    Castle Donington, United Kingdom Ideal Carehomes Full time

    ***PAY INCREASE*** Care Assistant -  Ebor Court, Great North Way, Nether Poppleton, York, YO26 6RB £12.56 per hour + paid breaks - 42 hours per week.   Fast-track your care career with Ideal Carehomes Be part of our growing family of luxury care homes 3 on/3 off consistent shift patterns 8am – 8pm Excellent rates of pay Whether you are...


  • Donington, United Kingdom CV-Library Full time

    Tik Tok Account Manager - Live Stream Presenter Employee discount Flexitime - will involve evening and weekends- Flexibility is essential . £14 P/H Applicants must be based locally to Donnington or be within a commutable distance - as you will be required to work from the business premises at least 2 days per week Our client, in the Hair & Beauty...


  • Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Unlock Your Potential with Ideal CarehomesCare Assistant - Ebor Court, Great North Way, Nether Poppleton, York, YO26 6RB£12.56 per hour + paid breaks - 42 hours per week.Fast-track your care career with Ideal CarehomesBe part of our growing family of luxury care homes3 on/3 off consistent shift patterns 8am – 8pmExcellent rates of payWhether you are...


  • Castle Donington, Leicestershire, United Kingdom Ideal Carehomes Full time

    Unlock Your Potential as a Part-Time Care AssistantJoin Ideal Carehomes, a leading provider of luxury care homes, and take the first step towards a rewarding career in care. Our fast-track programme is designed to support you in reaching your full potential, with a focus on providing exceptional training and career development opportunities.Benefits of...


  • Donington, United Kingdom The Recruitment Co Full time

    Tik Tok Account Manager - Live Stream PresenterEmployee discountFlexitime - will involve evening and weekends- Flexibility is essential .£14 P/HApplicants must be based locally to Donnington or be within a commutable distance - as you will be required to work from the business premises at least 2 days per week Our client, in the Hair & Beauty Industry have...