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Reservations Coordinator

1 month ago

London, Greater London, United Kingdom Sea Containers London Full time

At Sea Containers London, we're looking for a skilled Regional Rooms Reservation Agent to join our team. As a key member of our reservations team, you'll play a crucial role in managing room bookings across our two hotels, ensuring seamless guest experiences and exceeding expectations.

Key Responsibilities:

  • Manage room reservations for both Sea Containers London and One Hundred Shoreditch, ensuring efficient handling of bookings, inquiries, and adjustments.
  • Provide exceptional customer service, assisting guests with their reservation needs, including special requests and bespoke arrangements.
  • Maintain a detailed understanding of ongoing promotions, room rates, and special packages across both hotels.
  • Train and support other reservation agents, promoting consistency and excellence in customer service.
  • Resolve any reservation issues with a proactive and customer-focused approach.

What We Offer:

  • A competitive salary of £25,822 + Service Charge.
  • A comprehensive benefits package, including guest experience, complimentary nights, and discounts across our hotels.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a focus on delivering exceptional guest experiences.

Location: London