Complaints Resolution Specialist

1 month ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is seeking a skilled Complaints Coordinator to join our dynamic team. As a key member of the Patient Experience and Engagement Team, you will play a crucial role in ensuring patient experience informs the care provided by the Trust.

Main Responsibilities

As a Complaints Coordinator, you will be responsible for managing the entire lifecycle of complaints, from initial receipt through to resolution. You will work closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.

About the Role

You will work closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to make a significant contribution in developing the patient experience function to support service groups in the delivery of the Patient Experience and Engagement Strategy.

What We Offer

As an organisation, the NHS offers a wide range of benefits, including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations. You will also enjoy the idyllic countryside, with our areas of outstanding beauty and stunning coastlines, while still being close to bustling city centres like Bristol, Bath, and Exeter.

Person Specification

Please see attached Job Description & Person Specification for further details of duties and responsibilities.



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