Complaints Resolution Specialist

1 month ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is seeking a skilled Complaints Coordinator to join our dynamic team. As a key member of the Patient Experience and Engagement Team, you will play a crucial role in maintaining and enhancing our service quality.

Main Duties of the Job

As a Complaints Coordinator, you will be responsible for managing the entire lifecycle of complaints, from initial receipt through to resolution. You will work closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.

You will also contribute to the development of the patient experience function, working closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to support service groups in delivering the Patient Experience and Engagement Strategy.

About Us

Somerset NHS Foundation Trust offers a wide range of benefits, including flexible working, pension contributions, market-leading annual leave allowance, career progression, and regular conversations. You will also enjoy the idyllic countryside, with areas of outstanding beauty and stunning coastlines, while being close to bustling city centres like Bristol, Bath, and Exeter.

Job Responsibilities

Please see the attached Job Description & Person Specification for further details of duties and responsibilities.



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