Patient Advice Liaison Specialist

2 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

About the Role

We are seeking a dedicated and compassionate Patient Advice Liaison Specialist to join our dynamic team at Somerset NHS Foundation Trust. As a key member of the Patient Experience and Engagement Team, you will play a crucial role in ensuring that the patient and carer voice is at the centre of all we do.

Main Responsibilities

As a Patient Advice Liaison Specialist, you will be responsible for managing the entire lifecycle of patient enquiries, from initial receipt through to resolution. You will work closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.

Key Skills and Qualities

We are looking for a candidate with excellent communication and interpersonal skills, who is able to work effectively in a fast-paced environment. You will have a strong understanding of the NHS and its values, as well as the ability to empathize with patients and their families.

What We Offer

As an employee of Somerset NHS Foundation Trust, you will have access to a range of benefits, including flexible working, pension contributions, and regular conversations. You will also have the opportunity to work in a beautiful and idyllic countryside setting, with easy access to bustling city centres and excellent educational facilities.

Person Specification

Please see attached Job Description & Person Specification for further details of duties and responsibilities.



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