Patient Advice Liaison Specialist
2 weeks ago
Job Summary
Somerset NHS Foundation Trust is committed to delivering exceptional patient care and experience. We are seeking a skilled PALS Advisor to play a vital role in our dynamic team, ensuring that patient voices are at the forefront of our service quality.
Main Responsibilities
As a PALS Advisor, you will be responsible for managing the entire lifecycle of patient enquiries, from initial receipt to resolution. You will work closely with clinical and non-clinical teams to ensure timely and satisfactory outcomes.
About the Role
You will be an integral part of the Patient Experience and Engagement Team, dedicated to ensuring patient experience informs the care provided by the Trust. You will work closely with the PALS Manager to develop the patient experience function and support service groups in delivering the Patient Experience and Engagement Strategy.
What We Offer
As an NHS employee, you will benefit from a wide range of benefits, including flexible working, pension contributions, and regular conversations. You will also enjoy the idyllic countryside and stunning coastlines of Somerset, with easy access to bustling city centres like Bristol, Bath, and Exeter.
Person Specification
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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