Hospitality Supervisory Role

3 days ago


London, Greater London, United Kingdom SSP Full time

About the Role:

We're looking for a seasoned hospitality professional to join our team as a Duty Manager. If you have a passion for delivering exceptional customer experiences and leading a team to success, this could be the perfect opportunity for you.

Key Responsibilities:

  • Create a clean and welcoming atmosphere that exceeds customer expectations.
  • Guide and support your colleagues, maintaining a safe working and dining environment.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements.
  • Recognise and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure the team's success and deliver excellence in customer service.

What We Offer:

  • A competitive salary of £14.67 per hour, with an additional £1.50 per hour for working between midnight and 6am.
  • Free meal and parking while on shifts.
  • Employee discounts: up to 50% off various SSP brands and franchises across the UK.
  • The Help@Hand App offers shopping discounts, GP appointments, a 24/7 helpline, financial and wellbeing support for you and your loved ones.
  • Flexible scheduling to accommodate various lifestyles and promote work-life balance.
  • Continuous growth opportunities through award-winning training, apprenticeships, and development programs.
  • Health and wellbeing support, including Retail Trust, flexible working, and comprehensive family-friendly leave.
  • Culture: we value diversity and inclusion at SSP, with various networks to support you.
  • Financial support, including pension plans, life assurance, share incentives schemes, cycle to work schemes, and competitive pay rates.


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