IT Support Specialist

2 days ago

Edinburgh, Edinburgh, United Kingdom iO Associates - UKEU Full time

Job Title: IT Service Desk Analyst

About the Role:

iO Associates - UK/EU is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our technical team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of new technologies and trends in the IT industry
  • Communicate technical information to non-technical stakeholders

Requirements:

  • Proven experience in a similar role, providing technical support and customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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