Data Solutions Engineer

2 weeks ago


London, Greater London, United Kingdom NICE Full time

About the Role

The Data Solutions Engineer will work closely with our Client Success team, Product Development, and AI Innovation teams to design and implement business and technical requirements of ContactEngine deployments for Market Trials and Production releases. The ideal candidate will have a strong understanding of data structures and be able to expertly configure, test, and deploy the SaaS platform based on client needs.

Key Responsibilities
  • Becoming an expert in ContactEngine solution design consultancy and implementation
  • Learning client business processes to define and document requirements for automated transactions of proactive customer journeys
  • Documenting End-to-End Application Integration Specifications
  • Configuring, performing E2E testing, debugging, and deploying the SaaS platform based on client requirements
  • Defining and implementing ContactEngine customer journey optimization strategies using data analytics and a deep understanding of the ContactEngine transactional data model
  • Writing queries in SQL and building reports and dashboards
  • Collecting, organizing, analyzing, and disseminating information with attention to detail and accuracy
  • Writing and debugging code snippets in JavaScript
  • Designing and testing APIs
  • Assisting with training new implementation specialists
  • Providing on-call support to customers

What We Offer

NICE offers a dynamic work environment with endless opportunities for growth and development. As a Data Solutions Engineer, you can expect a competitive salary range of $140,000 - $180,000 per year, depending on experience, plus benefits including flexible working hours and comprehensive training programs. If you are passionate about innovation and want to join a global market leader, we encourage you to apply.


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