Employment Coach Assistant

2 days ago


Guildford, Surrey, United Kingdom Maximus Full time
Job Title: Assistant Change Coach

Job Description:

Key Responsibilities:
• Assist Employment Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.
• Make outbound calls to engage participants following referral to the programme.
• Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
• Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
• Sensitively handle customer concerns about joining an employment programme or returning to work.
• Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
• Support in organising bulk recruitment campaigns for specific employers
• Undertake visits to employers to resolve 'settling-in' issues when a customer starts work
• Assist with customers' employment training needs including travel training.
• Be mindful of health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
• Maintain accurate customer records that are compliant with quality procedures
• Support Employment Coaches (EC) in re-engaging with disengaged customers.
• Support EC with additional activities e.g. bus fares, follow-up Did not attends etc.
• Support ECs with mandating paperwork.
• Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).

Key Skills and Qualifications:
• Empowers and Inspires Others
• Adaptable and Resilient
• Communication
• Analytical Thinking & Problem Solving

Employer: Maximus
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