Career Coach Assistant

4 weeks ago

Guildford, Surrey, United Kingdom Maximus Full time

Job Summary

We are seeking a highly motivated and organized Career Coach Assistant to join our team at Maximus. As a Career Coach Assistant, you will play a vital role in supporting our Employment Coaches in delivering high-quality services to our customers.

Key Responsibilities

  • Assist Employment Coaches in conducting programme induction sessions, running Job clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.
  • Make outbound calls to engage participants following referral to the programme.
  • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
  • Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
  • Sensitively handle customer concerns about joining an employment programme or returning to work.
  • Organize and undertake Job Club activities either at central hubs or outreach locations (including job search, preparing CVs, talks from employers, etc.).
  • Support in organizing bulk recruitment campaigns for specific employers.
  • Undertake visits to employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Be mindful of health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
  • Maintain accurate customer records that are compliant with quality procedures.
  • Support Employment Coaches (EC) in re-engaging with disengaged customers.
  • Support EC with additional activities, e.g., bus fares, follow-up Did not attends, etc.
  • Support ECs with mandating paperwork.
  • Deal with day-to-day responsibilities of the office maintenance (e.g., post, stationery supplies, booking of interpreters/taxis, processing of paperwork).
  • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
  • To actively and positively promote Pioneer, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events, and public relations activity in line with the Pluss Marketing Strategy.
  • Uphold safeguard and promote the organization's values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities, and diversity as referenced in the company policy and values standards.
  • Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
  • Uphold and comply with Data Protection and confidentiality standards.

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