Building Expert Resolution Lead

13 hours ago


Caerphilly, United Kingdom Mears Full time
About the Role

The Senior Building Surveyor will play a pivotal role within our repairs team, overseeing a wide range of responsibilities with a focus on damp, mould, condensation, and disrepair.

This challenging yet rewarding position strikes a balance between technical expertise and management to optimize the use of data, systems, and technology. As a key figure in our team, you will be responsible for your own portfolio of projects, managing day-to-day scoping of works, providing technical support, and delivering resolutions for our contract holders.

Key Responsibilities:
  • Survey customers' homes and communal spaces following notification of Damp, Mould or Disrepair, producing detailed works schedules;
  • Issue works through specialist contractors, manage post-inspection of complete work, and arrange payments of invoices;
  • Manage issues and queries that may arise from our customers and stakeholders;

You will work closely with our Client United Welsh to develop service excellence and establish Mears as a market leader in damp, mould, and disrepair resolutions.

This fast-paced role requires strong commercial acumen, budgetary understanding, and a customer-focused mindset. You will create an environment that motivates and develops your colleagues and present data effectively to make business decisions.



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