IT Technical Support Specialist

3 weeks ago


Preston, Lancashire, United Kingdom Strategic Resources European Recruitment Consultants Ltd Full time

The IT Service Support Analyst is responsible for providing technical support and assistance to users within the company, offering prompt and accurate feedback. This role prioritises customer focus, demonstrating empathy, effective communication, and prompt responsiveness.

Key Responsibilities:

  • Diagnosing and troubleshooting software and hardware issues on the End User Compute (EUC) environment as they arise and passing on to subject matter experts after initial triage.
  • Actioning requests from users related to IT software and hardware following company processes and policies.
  • Educating users on the efficient use of software and IT hardware resources provided within the company.
  • Ensuring the company's EUC environment is running smoothly and efficiently, through following IS processes and procedures, and through collaboration with other IS Operations Teams.

Requirements:

  • Support of Windows desktop operating system.
  • Support of Desktop and Laptop hardware and associated human interface devices.
  • Support of Multi-Function Printing devices.
  • Support of Apple iOS and Android mobile devices.
  • Installation of applications either through deployment tools or manual installation.
  • Assist with support of applications.
  • Administration of services following defined processes and standards.
  • Support the use of videoconferencing and telephony equipment as required.
  • Set up of ad hoc IT equipment such as temporary computers, screens, video conference, and administration of loan equipment.
  • Occasional deployment of equipment in offshore locations.

Desirable Skills:

  • ITILv4 Foundation certification.
  • Relevant End User Compute services e.g. Microsoft Windows, Microsoft 365.
  • Experience of delivering or providing IT user support to business customers.
  • Experience of deploying and supporting desktop and laptop equipment.
  • Experience in an Oil and Gas context.

Company Requirements:

  • Company mandatory training as requested, including Compliance training.
  • Ability to develop strong and cooperative relationships with customers, IS colleagues, service providers, and other professionals.


  • Preston, Lancashire, United Kingdom Tact Full time £28,000

    Technical Support Role at TactWe are seeking a skilled Technical Support Specialist to join our team at Tact. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Providing technical assistance to clients via phone, email, and in-person supportResolving technical issues...


  • Preston, Lancashire, United Kingdom Digital Waffle Full time

    At Digital Waffle, we're seeking a skilled Technical Support Specialist to join our dynamic team. As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues...


  • Preston, Lancashire, United Kingdom Digital Waffle Full time

    At Digital Waffle, we're seeking a skilled Technical Support Specialist to join our dynamic team. As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.The ideal candidate will have strong technical skills in troubleshooting Windows and Mac OS...


  • Preston, Lancashire, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

    Job Title: Senior Technical Support SpecialistLocation: FlexibleSalary: £40,000 - £50,000Are you looking to take the next step in your career and work for a company that truly values their employees? Allegiance Technology LTD is an IT Service / Cloud provider that truly has one of the best staff development plans in the industry, and is held in high regard...


  • Preston, Lancashire, United Kingdom Oscar Associates (UK) Limited Full time £50,000 - £60,000

    Role: Senior IT Technical Support SpecialistLocation: PrestonSalary: £50,000-60,000Working Pattern: On-SiteThe applicant must have a full UK driving license and access to a car.This company are seeking an enthusiastic, customer-focused Senior IT Technical Support Specialist to join a small and friendly team in Preston. The successful candidate will be...


  • Preston, Lancashire, United Kingdom Network Rail Full time

    We are seeking a highly skilled Electrification Specialist to provide technical support to our Maintenance Engineering team at Network Rail.**Job Summary:**This is an exciting opportunity for a technical professional to join our team and contribute to the delivery of electrification projects across the rail network.**Key Responsibilities:**Main Duties:Carry...


  • Preston, Lancashire, United Kingdom CV Technical Full time £35,000 - £37,500

    Maintenance Operations SpecialistWe are seeking a skilled Maintenance Operations Specialist to join our team at CV Technical. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production facility.Key Responsibilities:Providing reactive and planned maintenanceBeing involved in project workFault finding...


  • Preston, Lancashire, United Kingdom PP Associates Ltd Full time

    Job DescriptionAs a Senior ICT Engineer/Designer, you will provide professional technical ICT expertise covering operational ICT support, implementation, and maintenance of ICT infrastructure and/or applications and services.Key responsibilities include:Providing lead technical expertise in a specialist technical area.Managing a small team of ICT...


  • Preston, Lancashire, United Kingdom Pioneer Selection Ltd Full time

    Job Title: Senior Technical SpecialistSalary: £28,000 - £30,000We are seeking a dedicated Senior Technical Specialist to work with our clients over the phone, manage warranties and repair orders, and maintain and update user manuals. The ideal candidate will have Engineering Experience or want to work in Engineering, with a HNC in an Engineering...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Senior ICT Technical Specialist to join our team at Brackenberry. The successful candidate will provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers.Key Responsibilities:Provide technical expertise in a specialist technical...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    We are working in partnership with a Local Authority in Lancashire to assist with the appointment of a Lead ICT Technical Specialist, on a 3-month contract. This assignment has the potential for extension at the client's discretion.Estimated Salary: £23,580 - £29,400 per annumJob Description:This role requires a skilled and experienced Lead ICT Technical...


  • Preston, Lancashire, United Kingdom Randstad Student Support Full time

    About the Role:We are seeking a dedicated and passionate individual to join our team as an Education Support Specialist. As a key member of our team, you will play a vital role in providing high-quality support to students in Maths, English, and Science.Key Responsibilities:Develop and deliver engaging lesson plans tailored to each student's learning...


  • Preston, Lancashire, United Kingdom Datatech Analytics Full time

    Data Design Technical SpecialistAbout the RoleThe Data Design Technical Specialist will be responsible for ensuring that data products and associated services are built, developed, and used in line with our standards. The ideal candidate will support our architects and will review and approve the technical design of new data products, ensuring that these...


  • Preston, Lancashire, United Kingdom Rise Technical Recruitment Limited Full time

    Production Operator Specialist Job DescriptionWe are seeking a skilled Production Operator Specialist to join our team at Rise Technical Recruitment Limited. As a Production Operator Specialist, you will play a key role in the maintenance process of various products, utilizing different types of hand tools to aid the production process.Key...


  • Preston, Lancashire, United Kingdom Lancashire County Council Full time

    Job Title: Technical Support Officer Lancashire County Council is seeking an exceptional team member to join our Public Transport team as a Technical Support Officer.Job Summary: The successful candidate will provide assistance in the production of bus passes for schools and concessionary passes, maintain database records and financial records for invoicing...


  • Preston, Lancashire, United Kingdom Pioneer Selection Full time

    Job DescriptionJob Title: Senior Technical SpecialistSalary: £28,000 - £30,000Location: PrestonWe are seeking a dedicated Technical Solutions Expert to provide technical support and warranty management services to our clients. As a Technical Solutions Expert, you will liaise with clients over the phone, manage repair orders, and maintain and update user...


  • Preston, Lancashire, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleWe are seeking an experienced LEV Engineer to join our team at Rise Technical Recruitment Limited. This is a fantastic opportunity for someone looking to advance their career in a dynamic and rewarding environment.


  • Preston, Lancashire, United Kingdom CV Technical Full time £35,000 - £37,500

    We are seeking a skilled Maintenance Operations Specialist to join our team at CV Technical. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production facility.Key responsibilities include:Providing both Reactive & PPM maintenanceBeing involved in Project WorkFault Finding both Electrical &...


  • Preston, Lancashire, United Kingdom Oscar Associates (UK) Limited Full time

    Job Title: Senior IT Support SpecialistAbout the Role:We are seeking an experienced Senior IT Support Specialist to join our team at Oscar Associates (UK) Limited. As a Senior IT Support Specialist, you will be responsible for providing exceptional technical support to our customers, working in a fast-paced technical support environment. The ideal candidate...

  • IT Support Specialist

    3 weeks ago


    Preston, Lancashire, United Kingdom Digital Waffle Full time

    At Digital Waffle, we're seeking a skilled IT Support Specialist to join our dynamic team. As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues promptly.Proactively...