Senior IT Technical Support Specialist

23 hours ago

Preston, Lancashire, United Kingdom Oscar Associates (UK) Limited Full time £50,000 - £60,000

Role: Senior IT Technical Support Specialist

Location: Preston

Salary: £50,000-60,000

Working Pattern: On-Site

The applicant must have a full UK driving license and access to a car.

This company are seeking an enthusiastic, customer-focused Senior IT Technical Support Specialist to join a small and friendly team in Preston. The successful candidate will be working within a fast-paced technical support environment providing technical support for a range of customers.

As an employee, you will be well looked after through training and development opportunities. There is scope from this job to step into a Team Leader position. You will also benefit from a range of great benefits, including 25 holidays (excluding Bank Holidays), plus a day off for your birthday.

The Company

Oscar Associates (UK) Limited is a people-focused, values-led MSP that strives to put their customers at the heart of what they do. The team takes time to celebrate each achievement and creates an environment where everyone thrives - a great company culture to be a part of. Their results are shown by being accredited as a Best Companies 'good place to work'.

Key Responsibilities

  • Visiting local customer sites to install new solutions or to address any current issues and providing remote support to customers throughout the group.
  • Attending site visits when needed to support our end users. This may include some OOH work, for which you will receive extra compensation.
  • Assisting 1st and 2nd line engineers and helping them develop their knowledge of resolving problems.
  • You will support the Service Delivery Manager by coordinating tasks, including ticket management and deputising in their absence.

Key Skills and Requirements

  • Previous experience working in an MSP.
  • A solid technical background, showcasing the ability to understand and support existing technologies while still maintaining focus on future IT products and solutions.
  • Microsoft Certification Intermediate or Advanced (or the ability to achieve them in a short time frame).
  • Some knowledge of IT Security and a practical approach to dealing with associated issues including networking, backup solutions and spam/malware filtering.

Company Benefits

  • 25 days holiday, plus UK Bank Holidays
  • Additional day off for your birthday
  • Life insurance
  • Income Protection
  • EAP - 24-Hour support to help with life challenges
  • Career Progression

If you are a senior 3rd Line Engineer looking to progress your career and step into managerial roles, this is the opportunity for you.

Interviews for this role will be held imminently. To be considered, please send your CV to us now to avoid disappointment.

Oscar Associates (UK) Limited

Acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data, please review our privacy policy in the privacy section of the Oscar website.

Oscar Associates (UK) Limited

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