IT Support Specialist

4 weeks ago


Preston, Lancashire, United Kingdom Digital Waffle Full time

At Digital Waffle, we're seeking a skilled IT Support Specialist to join our dynamic team. As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.

Key Responsibilities:

  • Respond to client inquiries and troubleshoot technical issues promptly.
  • Proactively monitor client systems to identify and address potential issues.
  • Collaborate with fellow team members to deliver high-quality IT services.
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Technical Requirements:

  • Strong technical skills in troubleshooting Windows and Mac OS environments.
  • Familiarity with IT service management tools and ticketing systems.
  • Excellent communication and customer service skills.
  • A proactive and self-driven attitude to tackle challenges head-on.
  • Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.


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