Customer Relations Support Team Leader
2 months ago
Join Our Mission to Drive the Global Renewable Energy Revolution
We're on a mission to make a big green dent in the universe, and we need talented individuals to help us achieve our vision. As a leading player in the renewable energy sector, we're passionate about reducing carbon footprints and empowering customers to take control of their energy use.
About the Role
We're seeking a highly motivated and experienced Customer Relations Support Team Leader to join our Solar Install Support Team in Brighton. As a key member of our team, you'll be responsible for leading a team of Install Coordinators to deliver exceptional customer service and support.
Key Responsibilities
- Lead a team of Install Coordinators, providing guidance and support to ensure they meet their goals and objectives.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with regional field teams to ensure seamless communication and coordination.
- Coach and mentor team members to enhance their skills and performance.
- Identify and implement process improvements to increase efficiency and productivity.
- Develop and maintain strong relationships with customers, stakeholders, and internal teams.
Requirements
- Proven experience in customer relations, team leadership, and coaching.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Why Join Us?
At Octopus Energy, we're passionate about creating a positive impact on the environment and our customers' lives. We're committed to equality, diversity, and inclusion, and we welcome applications from talented individuals from all backgrounds. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.
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