Customer Service Team Leader

3 weeks ago

Brighton, Brighton and Hove, United Kingdom Brighton & Hove City Council Full time
Customer Service Team Leader

Guidant Global is partnering with Brighton & Hove City Council to find an experienced Customer Service Team Leader to join their Customer Services Team.

This is a varied role where you will be line managing 6 customer service team members, leading and inspiring them to deliver outstanding service to all council services, external stakeholders, and customers.

Key Responsibilities:
  • Lead, develop, and manage the customer service teams to inspire a strong, positive, and united team spirit.
  • Prepare staff and service for times of change, particularly contentious issues, and support and lead the team through change.
  • Experience of line managing staff, prioritizing workloads, and practicing time management.
  • Great customer service skills and experience of dealing with difficult members of the public in a customer service environment.
  • Experience of working in a local authority environment providing customer services (desirable).

What You'll Need:

  • Proven experience of line managing staff in a customer service setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong customer service skills and experience of dealing with difficult customers.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking organization.
  • A chance to make a real difference in the lives of our customers and communities.

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