Customer Support Services Director

2 weeks ago


Lancashire, United Kingdom Cegedim Full time

We are currently seeking an experienced Customer Support Services Director to lead our internal teams and foster a collaborative environment to ensure exceptional customer support and success.

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  • The successful candidate will be responsible for overseeing resource allocation, preparing comprehensive reports, and monitoring key performance indicators such as service level agreements and customer satisfaction.
  • A strong background in customer support is essential, with the ability to handle large and critical tasks effectively.
  • Proven experience in a management role with customer success, customer support or service desk within a software or service-oriented industry is required.

Cegedim offers a bright and modern office space with a great break out area, table tennis, pool table, Sky TV, and an Xbox games console. We have a casual dress code and provide a calm, friendly, and professional environment.

We estimate the salary for this role to be around £55,000 - £65,000 per annum, depending on experience.



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