Service Delivery Manager

1 month ago


Telford, Telford and Wrekin, United Kingdom CityFibre Full time

Unlock the Digital Potential of Britain

At CityFibre, we're committed to creating a broadband network that works seamlessly for everyone, every day. As a Service Delivery Manager, you'll play a crucial role in achieving this goal.

Your Key Responsibilities

  • Owning the service review process to ensure seamless delivery
  • Highlighting further sales opportunities with key clients to our Sales team
  • Attending client meetings to build relationships with existing customers
  • Setting client relationship targets and KPIs in agreement with the Lead Service Manager
  • Owning CityFibre's Customer Satisfaction score and any associated continual service improvements
  • Working alongside other internal teams to ensure operational issues are resolved

What We're Looking For

  • An organised, forward-thinking, and driven Service Manager with excellent customer service skills
  • The ability to easily build strong relationships with clients and internal teams
  • Similar experience in a customer-facing / service management role
  • Excellent problem-solving skills
  • ITIL foundation v3 or v4
  • Ideal experience working within telecommunications

About CityFibre

We're a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and committed to the Armed Forces Covenant. We're also a Disability Confident Employer, working hard to change up the telecoms industry.

Why Join Us?

We offer a competitive salary, 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. We're committed to providing equal opportunities to people from all backgrounds and commitments.



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