Service Delivery Manager

1 month ago


Telford, Telford and Wrekin, United Kingdom Trident Group – UK Full time

Service Lead – Floating Support Services

Trident Group – UK is seeking a passionate and skilled Service Lead to join our Telford & Wrekin team.

As the Service Lead, you will oversee the delivery of floating support services across Telford & Wrekin for individuals aged 16-54 and 55+, ensuring that contractual, regulatory, and safeguarding standards are met.

This is a vital role in leading and developing a dedicated team, driving positive outcomes for clients, and maintaining strong partnerships with local authorities and other stakeholders.

Key Responsibilities:

  • Lead the delivery of high-quality, person-centred floating support services, ensuring contractual compliance.
  • Maintain strategic oversight of service delivery, producing high-level reports, and representing the organisation at external meetings.
  • Ensure financial oversight of the service, managing budgets and monitoring income streams.
  • Embed trauma-informed and strength-based approaches to help customers achieve positive outcomes and maintain independent living.
  • Build and maintain strong relationships with local authorities, housing providers, and health services.

What We Offer:

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

Trident Group is committed to safeguarding and promoting the welfare of vulnerable adults and children. The successful candidate will be required to undergo a DBS check.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.



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