Service Delivery Manager
2 weeks ago
Unlock the Digital Potential of Britain
CityFibre is on a mission to create a broadband network that works seamlessly for everyone, every day. As a Service Manager, you will play a critical role in delivering legendary customer service and ensuring our customers receive the best possible experience.
Key Responsibilities:
- Owning the service review process to identify opportunities for improvement
- Highlighting further sales opportunities with key clients to our Sales team
- Attending client meetings to build relationships with existing customers
- Setting client relationship targets and KPIs in agreement with the Lead Service Manager
- Owning CityFibre's Customer Satisfaction score and any associated continual service improvements
- Working alongside other internal teams to ensure operational issues are resolved
What You'll Bring:
- Similar experience in a customer-facing or service management role
- Excellent problem-solving skills
- ITIL foundation v3 or v4
- Ideal experience working within telecommunications
At CityFibre, we value diversity, inclusion, and belonging. We're committed to providing equal opportunities to people from all backgrounds and commitments. If you're a driven Service Manager looking to make a real impact, let's change it up.
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