Service Delivery Manager

2 weeks ago


Telford, Telford and Wrekin, United Kingdom CityFibre Full time

Unlock the Digital Potential of Britain

CityFibre is on a mission to create a broadband network that works seamlessly for everyone, every day. As a Service Manager, you will play a critical role in delivering legendary customer service and ensuring our customers receive the best possible experience.

Key Responsibilities:

  • Owning the service review process to identify opportunities for improvement
  • Highlighting further sales opportunities with key clients to our Sales team
  • Attending client meetings to build relationships with existing customers
  • Setting client relationship targets and KPIs in agreement with the Lead Service Manager
  • Owning CityFibre's Customer Satisfaction score and any associated continual service improvements
  • Working alongside other internal teams to ensure operational issues are resolved

What You'll Bring:

  • Similar experience in a customer-facing or service management role
  • Excellent problem-solving skills
  • ITIL foundation v3 or v4
  • Ideal experience working within telecommunications

At CityFibre, we value diversity, inclusion, and belonging. We're committed to providing equal opportunities to people from all backgrounds and commitments. If you're a driven Service Manager looking to make a real impact, let's change it up.



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