Service Delivery Manager
4 weeks ago
Unlock the Digital Potential of Britain
At CityFibre, we're on a mission to create a broadband network that works seamlessly for everyone, every day. As our Service Delivery Manager, you'll play a crucial role in achieving this goal.
Your Key Responsibilities
- Owning the service review process to ensure seamless delivery
- Highlighting further sales opportunities with key clients to our Sales team
- Attending client meetings to build relationships with existing customers
- Setting client relationship targets and KPIs in agreement with the Lead Service Manager
- Owning CityFibre's Customer Satisfaction score and any associated continual service improvements
- Working alongside other internal teams to ensure operational issues are resolved
What We're Looking For
- An organised, forward-thinking, and driven Service Manager with excellent customer service skills
- The ability to easily build strong relationships with clients and internal teams
- Similar experience in a customer-facing or service management role
- Excellent problem-solving skills
- ITIL foundation v3 or v4
- Ideal experience working within telecommunications
About CityFibre
We're a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and committed to the Armed Forces Covenant. We're also a Disability Confident Employer, working hard to change the industry for everyone.
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