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Technical Services Specialist

2 months ago

Belfast, United Kingdom Telefonica Tech Full time

Job Summary:

Telefonica Tech is seeking a highly skilled Technical Services Analyst to provide exceptional customer service and technical support to our customers. As the first point of contact, you will be responsible for resolving IT issues, answering customer queries, and logging tickets accurately.

Key Responsibilities:

  • Provide technical support to customers via various channels, including our customer portal
  • Log tickets with a high level of detail on our ticket management system
  • Carry out basic incident resolution and first-time fixes where possible
  • Proactively address customer queries and concerns
  • Maintain a positive attitude and high level of customer service at all times

Requirements:

  • Excellent customer service skills and ability to work in a fast-paced environment
  • Strong written and verbal communication skills
  • Interest in technology and willingness to learn
  • Experience with the Microsoft Office suite

We're looking for someone who:

  • Is passionate about delivering exceptional customer service
  • Has a strong technical aptitude and problem-solving skills
  • Can work effectively in a team environment
  • Is adaptable and flexible in a dynamic work environment

About Telefonica Tech:

We're a leading technology company that values innovation, customer satisfaction, and employee growth. If you're a motivated and customer-focused individual who is passionate about technology, we encourage you to apply for this exciting opportunity.