IT Support Specialist
7 days ago
We are seeking a skilled and enthusiastic 1st Line IT Support Technician to join our client's IT Services Department in West Sussex.
The successful candidate will provide first-class support to the college, working with students, staff, visitors, and contractors. Experience working in a similar role is advantageous.
Key Responsibilities:- Provide first response to queries and jobs raised to the IT Services team through telephone calls, helpdesk entries, emails, or phone calls.
- Provide first-line fault finding, diagnosis, and repair services to support IT users, making effective use of the College's IT helpdesk system to respond to support requests, and maintain records of resolution.
- Assist with the installation, configuration, and maintenance of IT hardware and software in accordance with relevant regulations, copyright, and legal requirements.
- Install and maintain standard network cabling.
- Diagnose and resolve PC, printer, A/V, peripheral, and software faults.
- Common applications such as MS Office.
- Knowledge of a broad range of hardware, PCs, iPads, Macs, A/V equipment, printers, etc.
- A basic principle of TCP/IP networking and fault finding, including routers and switches.
- Working knowledge of network file permissions, Group Policy, Active Directory, DHCP, and DNS.
- Patient, calm, and understanding.
Planet Recruitment is acting as an Employment Business in relation to this vacancy.
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