Front of House Manager
5 days ago
A rewarding opportunity has arisen for an experienced Front of House Manager to join our esteemed establishment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our restaurant and bar.
Salary: £31,408 per annum
Location: Broadway
Company Overview: Our client, a 4 AA Red Star property, is renowned for its remarkable seafood restaurant. We are seeking an individual who shares our passion for providing outstanding hospitality and can motivate and lead a team to deliver exceptional results.
Duties and Responsibilities:
- Support superb hospitality at every moment to guests.
- Work within a busy restaurant and bar.
- Ensure guests' every need is taken care of during their stay by serving food and drinks.
- Co-ordinate the restaurant during scheduled shifts.
- Manage staff.
- Respond to customer complaints.
- Train and motivate staff.
- Be constantly aware of health & safety issues and report risks.
- Maintain high standards of quality control, hygiene, and health & safety.
- Organise rotas and records for bar and back of house areas.
- Check stock levels and order supplies.
- Help in any area of the bar/restaurant when circumstances dictate.
- Attend meetings as required.
Required Skills and Qualifications:
- Proven management experience within a quality food and drink setting.
- Confident in managing a team and able to bring enthusiasm to the role. Warm, welcoming, and genuinely hospitable. Ability to consistently offer a five-star level service to exceed expectations and delight guests. Excellent communication skills.
- Due to the rural location, you will require your own transport.
Benefits:
- Clothing allowance provided and complimentary food on duty.
- 30 days holiday per year (rising to 35 after 5 years). A complimentary celebration birthday lunch in one of the hotels. Access to onsite mental health first aiders and an employee assistance programme from Hospitality Action. Free access to wellbeing resources.
- Hundreds of high street discounts.
- Estate discounts on dining, stays, wine, spa products, and more. A complimentary night stay including dinner for you and a guest, to experience the hotel.
- Be rewarded with £1000 to spend how you wish in the employee recognition programme. Up to £1000 when you successfully refer a friend. Premium payments for Christmas and New Year shifts. An optional, low-cost healthcare cash plan. Free, in-person financial planning advice. Broad-ranging careers in all the usual hotel departments and a few you wouldn't expect like the adventure team. Fully funded apprenticeship opportunities.
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