Account Director
3 days ago
We are seeking a skilled Customer Technical Account Manager to lead our major customer accounts, fostering strong relationships with top-tier retailers.
This role offers the opportunity to take ownership of a portfolio of high-profile clients, delivering exceptional technical and strategic support while driving mutual success and innovation.
The key responsibilities include:
- Building and maintaining trusted relationships with major retail partners.
- Developing tailored strategies to drive growth, customer satisfaction, and retention for each account.
- Providing hands-on technical support to ensure seamless integration and ongoing functionality of client products.
- Collaborating with internal teams to deliver best-in-class service.
- Tracking account performance and identifying areas for improvement.
In this pivotal role, you will play a crucial part in shaping our client's partnerships with leading retailers. With a focus on delivering measurable outcomes, you will have the opportunity to expand your skills and career within a forward-thinking company.
Key qualifications include:
- Proven experience in account management, customer success, or technical account management, with a background working with major retailers.
- Strong understanding of food safety and risk factors associated with food manufacturing.
- Exceptional interpersonal and communication skills, with the ability to build trust and rapport.
- Proactive problem-solving and resourcefulness, with the ability to manage complex accounts and resolve challenges efficiently.
- A results-oriented mindset, focused on delivering measurable outcomes for both the business and the client.
The estimated salary for this position is $80,000 - $120,000 per annum, depending on location and experience.
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