Customer Service Representative
4 weeks ago
About the Role
This is a shift-based position that requires working from our Luton office. Shifts will include a mix of days, nights, weekends, and bank holidays. The primary responsibility is to handle calls and emails daily, focusing on on-the-day disruption for customers.
About the Team
Customer Operations is responsible for the initial incident response for the company. As a key member of the team, you will support colleagues in resolving complex customer issues and incidents that impact customers on a large scale.
About You
We are looking for a candidate with a natural flair for delivering exceptional customer service. You should have a continuous improvement mindset, be a team player, and have the ability to self-manage and work on individual tasks. Additionally, you should be able to multi-task, prioritize, and have a good eye for detail.
About Our Offer
TUI offers a range of benefits, including fantastic holiday discounts, health and wellbeing support, a discretionary bonus scheme, and excellent rates with foreign exchange. We also have a pension scheme and life assurance.
We value diversity and inclusion at TUI and encourage candidates to showcase their unique qualities. If you would like to learn more about our diversity and inclusion initiatives, please visit our Smile page.
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