Customer Service Representative
4 weeks ago
We are recruiting for German Speaking Customer Service Advisors to work with our client, a leading digital holiday operator based in Luton, Bedfordshire. As a German Speaking Customer Service Advisor, you will be responsible for providing excellent customer service via phone, live-chat and email to customers primarily based in the German speaking region.
Key Responsibilities:- Handle inbound calls and emails from German speaking customers
- Provide exceptional service to customers calling in, both from your market-specific language and from the UK
- Solve queries quickly and effectively, ensuring customers' needs are met in the very first interaction
- Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners
- Support Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers
Requirements:
- Fluent in German
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive 'can do' attitude
This is a full-time permanent position offering an annual salary of £36,000 + attractive company benefits.
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