French Speaking Customer Service Representative
2 days ago
This is an exciting opportunity for a French speaking customer service representative to join our team in Merton, South London. We are looking for a motivated individual with excellent communication skills to provide exceptional customer service to our clients.
As a key member of our team, you will be responsible for:
- Assisting French and English speaking clients with product enquiries
- Updating and maintaining the order database
- Providing support to clients registering online and having their orders processed through our website
- Assisting clients with any issues regarding returns or orders via email and phone
- Dealing with any complaints in a timely manner – escalating any issues to relevant departments
- Liaison with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities – upsell
- Handling accounting enquiries with the finance team
The ideal candidate will have:
- Fluency in French
We offer a competitive salary of £25,000 per annum, making this a fantastic opportunity for someone looking to develop their career in customer service. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please apply.
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