Customer Service Representative

5 days ago


Inverness, United Kingdom Marston Group Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Marston Group. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer service and support to our valued clients.

Key Responsibilities
  • Provide timely and effective support to clients via various channels, including phone, email, and live chat.
  • Resolve customer inquiries and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informed support.
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office applications.
  • Experience in a customer-facing role, preferably in a service industry.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.
About Marston Group

Marston Group is a leading provider of judicial services and clean air technology solutions. We are committed to delivering exceptional service and support to our clients, and we are seeking like-minded individuals to join our team.



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