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Administrative Support Specialist

2 months ago

Cheltenham, Gloucestershire, United Kingdom Anderson Recruitment Full time
Job Summary

We are seeking an experienced and organized Administrative Support Specialist to join our team at Anderson Recruitment. As an Administrative Support Specialist, you will provide administrative support to a team of Psychologists, ensuring the smooth operation of our office.

Key Responsibilities
  • Provide administrative support to a team of Psychologists, including managing databases, preparing documents, and sending correspondence.
  • Operate our database system, ensuring accurate and up-to-date information.
  • Review and understand content of letters from instructing parties, solicitors, or medico-legal agencies.
  • Send appointment letters to clients and prepare and upload expert clinics onto the cloud.
  • Send reports and invoices to solicitors and agencies, ensuring timely and accurate delivery.
  • Complete all correspondence received in the post on a daily basis, ensuring prompt attention to detail.
  • Provide 24-hour turnaround time for emails, ensuring efficient communication.
  • Answer phone calls from clients, solicitors, agencies, or experts, providing excellent customer service.
  • Liaise directly with Team Leaders, ensuring open communication and collaboration.
  • Ensure compliance with data protection laws, maintaining confidentiality and security.
  • Understand and use agency online portals, streamlining administrative tasks.
  • Perform other duties as requested by the Manager and Assistant Manager, demonstrating flexibility and adaptability.
Requirements

To be successful in this role, you will have:

  • Some office experience, with a strong understanding of administrative procedures.
  • A good personality, with excellent communication and interpersonal skills.
  • The ability to pick up new tasks and responsibilities quickly, with a strong work ethic.
Working Hours

This role is available Monday to Friday, 9am to 5pm, with a competitive salary and benefits package.