Relationship Manager

4 weeks ago

London, Greater London, United Kingdom Hire Space Full time
About the Role

We are seeking a skilled Relationship Manager to join our team at Hire Space. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer service.

Key Responsibilities:

  • Proactively engage with clients to understand their needs and preferences.
  • Manage events for the full event calendar for your accounts, increasing our share of wallet and providing an exceptional level of customer service.
  • Build strong relationships with clients to increase our spend-per-account and drive revenue growth.
  • Undertake discovery qualification throughout all interactions, encouraging companies to sign an MSA with our Hire Space 360 service.
  • Follow account management processes to ensure our clients receive the best service and have the highest possible lifetime value.
  • Qualify early stage accounts for suitability for our services in partnership with Business Development.
  • Liaise with other suppliers as required by clients in line with the account management product offering.
  • Maintain a high level of industry knowledge, industry trends, venue knowledge, events knowledge, and be seen as an Expert in the events industry.

Requirements:

  • Experience in relationship or account management, with a strong record of driving revenue and client satisfaction.
  • Proactive, solutions-focused communicator who excels at building lasting client relationships.
  • Thrives in a fast-paced, dynamic environment and is passionate about delivering outstanding customer service.

What We Offer:

  • Up to £42k salary (inc commission).
  • £30k-£32k starting base salary.
  • Monthly uncapped commission.
  • Generous quarterly target-based bonuses.
  • Enhanced company pension contributions.
  • Level 3 Medicash Health Plan, with access to Phio and mProve yourself.
  • 4 weeks Company Paid Sick Leave.
  • Mental Health Leave.
  • 32 days holiday allowance with additional for long service, inc Christmas shutdown.
  • 3pm Friday finishes during BST, average working hours of 36 per week over the year.
  • Tech and Cycle Schemes.
  • Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks.
  • Exceptional maternity and paternity benefits.
  • Regular team socials and monthly team lunches.
  • Bespoke professional development plans with growth opportunities.
  • £200 Home office spending allowance.
  • Regular free nights out in London's most exciting venues.
  • Access to free Independent wellbeing coaching and therapy sessions as part of our Mental Health initiatives.

About Us:

Hire Space is a leader and pioneer in event technology, both in the UK and globally. We operate the UK's largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million event planners each year. Our clients include Google, Facebook, Red Bull, MAC Cosmetics, UNICEF, and Dr. Martens.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and driving revenue growth, we encourage you to apply for this exciting opportunity.

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