Service Department Lead

4 days ago


Basingstoke, Hampshire, United Kingdom Institute of the Motor Industry. limited Full time

Discover your opportunity at the Institute of the Motor Industry. limited

Job Description

This is an exciting chance to lead a high-performing team in the automotive retail industry.

As Workshop Controller, you will be responsible for ensuring exceptional service and repair standards, building strong relationships with the brand, and driving the development of technical personnel.

  1. Maintain high-quality service and repair outcomes to meet customer expectations.
  2. Forge strong partnerships with the brand and stay up-to-date on warranty procedures.
  3. Create comprehensive training plans for technical staff and actively participate in their growth.
  4. Optimize workflow efficiency through the workshop.
  5. Identify key areas for improvement and refine the customer experience.

Reporting to the Service Manager and collaborating closely with the senior team, you will contribute significantly to the continued success of the workshop and drive excellence in the team.

Estimated salary: £50,000 - £60,000 per year.

Key Skills and Qualifications

To excel in this role, you should possess:

  • Outstanding leadership and interpersonal skills.
  • In-depth knowledge of automotive retail operations.
  • Proven experience in a similar capacity or as a skilled technician.
Why Join Us?

We offer a rewarding career path, attractive compensation, and a dynamic work environment that fosters growth and excellence.



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