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Administrative Supervisor

1 month ago

Watford, Hertfordshire, United Kingdom CV-Library Full time

Job Title: Quality & Compliance Manager (Hybrid)

Company: CBRE GWS

Job Overview:

We are seeking a highly organized and detail-oriented Quality & Compliance Manager to join our team at CBRE GWS. As a key member of our administrative function, you will be responsible for ensuring timely management of compliance documentation, processing tasks from service complete to billing stage, and liaising with internal engineering teams and contractors.

Key Responsibilities:

  1. Compliance Management: Ensure timely management of the compliance inbox, processing all requests and documentation thoroughly with a sharp eye for detail.
  2. Tracking and Updates: Update tracking documents and process tasks from service complete to billing stage.
  3. Liaison and Communication: Liaise with internal engineering teams and contractors, and report and investigate on contractor performance with weekly calls if needed.
  4. Financial Management: Process finance reviews, including exception pool and OPO's, and ensure all works are planned in and completed on time.
  5. System Management: Use Smartsheet and CAFM system for booking in and remedials, and process notification of planned visit dates and update clients CAFM system and internal Smartsheet system.

Qualifications and Experience:

  1. Microsoft Office Skills: Microsoft Office working knowledge specific to Teams, Outlook, and Excel.
  2. Communication Skills: Good verbal and written communication skills.
  3. Smartsheet Knowledge: Smartsheet knowledge (preferred).
  4. FM Finance Experience: FM finance experience.
  5. Leadership Experience: Has been or working towards supervisor level in the FM industry.
  6. Compliance Background: Compliance background (not essential but preferred).

Accountabilities:

  1. Reporting: Reporting to Service Delivery & Performance Manager.
  2. Client Contact: Accountable day-to-day to the relevant client contacts.
  3. Compliance Documentation: Responsibility to process and monitor compliance documentation.
  4. Financial Element: Financial element - FM costs - receipting etc.

Benefits:

  1. Company Pension: Company pension.
  2. Cycle to Work Scheme: Cycle to work scheme.
  3. Employee Mentoring Programme: Employee mentoring programme.
  4. Health & Wellbeing Programme: Health & wellbeing programme.
  5. Life Insurance: Life insurance.
  6. Paid Volunteer Time: Paid volunteer time.
  7. Private Dental Insurance: Private dental insurance.
  8. Private Medical Insurance: Private medical insurance.
  9. Referral Programme: Referral programme.
  10. Sick Pay: Sick pay.
  11. Hybrid Working: Hybrid working.