Complex Needs Support Professional
1 month ago
Job Title: Complex Needs Support Professional
About Us: At Homes Plus, we're dedicated to creating inclusive and thriving communities for our customers and employees.
The Role: As a Complex Needs Support Professional, you will play a key role in delivering effective and quality services to stakeholders. Your responsibilities will include ensuring customers receive high-quality guidance and support, accurate recording of information, and safeguarding of customers on a daily basis.
Your Responsibilities:
- Assess new customers and explain tenancy conditions, rent payment arrangements, and scheme policies and procedures.
- Handle calls from stakeholders and ensure administration is up to date.
- Escalate incidents that may arise and comply with data protection legislation.
- Act as a representative for the Service and build strong relationships with multi-disciplinary organizations.
Requirements:
- Experience in a similar role.
- Good time management skills.
- Stakeholder engagement skills.
- Excellent communication skills.
- IT skills.
We Offer:
- A supportive and inclusive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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