London Guest Services Specialist

2 weeks ago


Southwark, Greater London, United Kingdom Shangri-La Hotel at The Shard Full time
Key Responsibilities
  • Provide exceptional customer service via phone and email
  • Respond to guest inquiries and resolve issues in a timely manner
  • Maintain accurate records and data
  • Collaborate with internal teams to ensure smooth operations
Requirements
  • Professional, pleasant, and welcoming tone
  • Solid decision-making skills
  • Flexibility and adaptability
  • Impeccable telephone and email manner
  • Oral and written fluency in English; additional languages preferred
Benefits
  • Competitive salary: £35,000 - £45,000 per annum
  • 50% discounts in luxury restaurants and bars
  • Complimentary dining while on duty
  • Annual season travel ticket loan
  • Staff rates at properties worldwide
About Us

Shangri-La Hotel at The Shard, London is located in Western Europe's tallest building, offering unparalleled views across the city. Our hotel features 202 guestrooms and suites, signature dining venues, and three river-facing event spaces. Join us in this pivotal role and contribute to shaping unforgettable experiences for our guests.



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