IT Support Administrator
10 hours ago
We are seeking a highly organized and detail-focused IT Support Administrator to join our team at Elizabeth School of London.
This is a full-time role, working Monday to Friday, with an estimated salary range of £25,000 - £28,000 per annum, depending on experience.
Key Responsibilities:
- Student Information Management:
- Accurately input, update, and maintain student records within the student management system.
- Ensure the confidentiality and security of all student information.
- Generate reports and extracts as required for academic and administrative purposes.
- Coordinate with academic departments to ensure timely and accurate data entry and reporting.
- Handle requests for student transcripts, certificates, and other documentation.
- Training and Support:
- Train and guide other departments on the effective use of the student management system.
- Provide ongoing support to staff members, addressing any queries or issues related to the system.
- Develop and update training materials and documentation to facilitate system usage.
- Device Management and Replacement:
- Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.
- Assist in the inventory management of IT equipment and ensure timely replacements as needed.
- General Administrative Duties:
- Respond to enquiries from staff, students, and external stakeholders regarding student records and information.
- Coordinate with other departments to ensure seamless service delivery related to student administration.
- Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.
- Maintain an organized filing system for student documentation and correspondence.
Qualifications and Experience:
- A minimum of a diploma or equivalent in IT or Business Administration, or a related field.
- Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
- Proficient in using student management systems and standard office software.
- Strong organizational skills and the ability to work under pressure.
Benefits:
- Annual leave (5.6 weeks) plus bank holidays.
- Workplace pension scheme.
- Company Sick Policy.
- Statutory Sick Pay (SSP).
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Investing and savings opportunities.
- Financial wellbeing – personal debt advise.
- Financial wellbeing education.
- My Mind Pal (mental fitness).
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