Service Operations Manager

2 months ago


Yaxley, United Kingdom Anne Corder Recruitment Full time

Job Summary:

We are seeking an experienced Service Operations Manager to join our team at Anne Corder Recruitment. As a Service Operations Manager, you will be responsible for leading and managing a team of Service Coordinators across multiple sites, ensuring seamless service delivery to our clients.

About the Role:

  • Lead and manage a team of Service Coordinators, including performance reviews, training, and development.
  • Collaborate with the Service & Support Manager to improve departmental efficiency.
  • Foster strong relationships with existing customers, identifying opportunities to develop business within a 2-hour radius.
  • Handle customer complaints and oversee the escalation process to ensure swift resolution.
  • Monitor service performance metrics and suggest improvements to enhance productivity.
  • Support the Service Coordinators with day-to-day operations, such as proposals, invoicing, and purchasing.
  • Assist with service and contractor contract renewals, as well as engineer time bookings and KPI tracking.
  • Perform general administrative duties related to service operations, fleet management, and health & safety documentation.

About You:

  • Experience in a lead or supervisory role within a service or support environment.
  • Strong administrative skills with proficiency in Microsoft Office, especially Excel.
  • Excellent communication and customer service skills.
  • A proactive, problem-solving mindset with strong attention to detail.
  • Ability to work under pressure, managing conflicting priorities and deadlines.
  • Familiarity with engineering processes and terminology is advantageous.
  • Experience in the food, beverage, dairy, or related industries is a plus but not essential.

What We Offer:

  • 25 days holiday, plus your birthday off, plus BHs
  • Private healthcare and pension scheme
  • Free parking
  • Access to a pool car
  • Opportunities for professional development and training


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    Job DescriptionAbout The RoleWe are seeking a highly skilled and experienced Senior Warehouse Operative to join our Night shift team in Yaxley. As a key member of our operations team, you will play a crucial role in leading and coaching our operatives, contributing to the success of our Nights Operation.In return, we offer a competitive basic salary of...


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    Job OverviewAbout the RoleWe are seeking a highly experienced Senior Warehouse Operative to join our Night shift team in Yaxley. As a key member of our operations team, you will play a crucial role in leading and coaching our operatives, contributing to the success of our Nights Operation.In return, we offer a competitive basic salary of £26,162.50 and a 4...


  • Yaxley, Cambridgeshire, United Kingdom Meridian Business Support Full time

    Key Responsibilities:As our Hospitality Manager, you will be responsible for creating a caring service experience aligned with our family values of compassion, empathy, and transparency. This includes fostering a positive work environment that emphasizes teamwork, improvement, and top-notch service.Key Duties:Deliver exceptional experiences for residents,...


  • Yaxley, Cambridgeshire, United Kingdom TRC Yorkshire Full time

    Job Title: Deputy Care Home Operations ManagerJob Summary: We are seeking a talented and experienced Deputy Manager to assist in managing operations within a beautiful nursing home in Eye.Key Responsibilities:* Assist in managing operations to reach or exceed goals while ensuring high-quality care* Oversee care staff and assume full management in the event...


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    About This RoleOur Night Shift Team Leads are key members of our warehouse operations team, playing a crucial part in ensuring the smooth running of our delivery operations. They work closely with our Night Shift Supervisor and the Warehouse team to achieve business objectives and Key Performance Indicators (KPIs).Key ResponsibilitiesSupport the Night Shift...


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    About the RoleAs a key member of our AO team, you will be responsible for ensuring the smooth operation of our night shift warehouse. Working closely with our Night Shift Supervisor and the warehouse team, you will be instrumental in achieving our business objectives and key performance indicators.You will provide support to ensure that our appliances are...


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    About The RoleAt AO, we're looking for a skilled Night Shift Team Leader to join our team. As a key member of our night shift operations, you'll work closely with our Night Shift Supervisor and the Warehouse team to ensure a smooth and efficient operation.You'll be responsible for providing support to ensure our appliances are handled with care and vehicles...


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    About The RoleAs a Night Shift Team Leader at AO, you will play a crucial part in ensuring the smooth operation of our night shift. You will work closely with our Night Shift Supervisor and the Warehouse team to achieve our objectives and Key Performance Indicators (KPIs).You will be responsible for providing support to ensure that our appliances are handled...


  • Yaxley, United Kingdom CV-Library Full time

    Job Advert Do you have a finance background? Are you great at working to deadlines and time management? Yes, then we may have the role for you.   We have an exciting opportunity within the Finance Operations Team for two Finance Operations Coordinators based at our Peterborough Office. Both positions are full time (37.5 hours per week) permanent...


  • Yaxley, United Kingdom Mencap Full time

    Job AdvertDo you have a finance background? Are you great at working to deadlines and time management? Yes, then we may have the role for you.  We have an exciting opportunity within the Finance Operations Team for two Finance Operations Coordinators based at our Peterborough Office. Both positions are full time (37.5 hours per week) permanent contracts....


  • Yaxley, Cambridgeshire, United Kingdom AO Full time

    About The RoleOur Night Shift Team Leaders work closely with our Night Shift Supervisor and the Warehouse team to ensure that the night operation always runs effectively and that the team achieves the objectives and KPIs set out by the business.You will provide support to ensure that our appliances are handled with care and vehicles are unloaded and loaded...

  • Warehouse Operative

    5 months ago


    Yaxley, United Kingdom Fettle Full time

    We are excited to welcome a Warehouse Operative to our dynamic Fettle team. In this role, you will handle various tasks within our warehouse facility, focusing on efficiency, process improvement, and a lean approach. You will play a crucial role in ensuring our operations run smoothly, helping us deliver top-quality natural pet supplements to our...

  • Quarry Operative

    1 week ago


    Yaxley, United Kingdom CV-Library Full time

    The Company:  A fantastic opportunity has arisen for a Quarry Operative to work for a market leader in the supply of a wide range of building materials.  Internationally renowned, with a firm commitment to sustainable development.  Worked on some of the most prestigious construction products in the UK and internationally.  Committed...


  • Yaxley, United Kingdom Burgess Farms Full time

    **Senior General Operative**: **Location: Yaxley, Peterborough** **Salary: £25,000 Per Annum**: **Introduction**: Are you an experience General Operative who is looking to step up in their career? Do you have knowledge and understanding of Quality Assurance and system Administrator duties? Are you happy to roll your sleeves up and get stuck in when the...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member OpportunityJoin our team at SPAR Yaxley, PeterboroughMin 32 Hours P/W - flexible shifts availableWe are seeking a Customer Team Member to support our store management and deliver exceptional customer service. As a key member of our team, you will contribute to maximising sales and profit by carrying out allocated tasks and ensuring a...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member OpportunityJoin our team at SPAR Yaxley, PeterboroughMin 32 Hours P/W - flexible shifts availableWe are seeking a Customer Team Member to support our store management and deliver exceptional customer service. As a key member of our team, you will contribute to maximising sales and profit by carrying out allocated tasks and ensuring a...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible hours availableWe are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible hours availableWe are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and supporting our store management. You will assist in maximising sales and profit by...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member OpportunityJoin our team at SPAR Yaxley, PeterboroughMin 32 Hours P/W - flexible shifts availableWe are seeking a Customer Team Member to join our team at SPAR Yaxley, Peterborough. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...


  • Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.We are seeking a Customer Team Member to join our team at SPAR Yaxley. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out...