Customer Service Representative
2 weeks ago
Customer Service Representative Opportunity
16 Hours P/W - flexible hours available
We are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and supporting our store management. You will assist in maximising sales and profit by carrying out allocated tasks, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'
A.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer satisfaction. Our company culture values innovation, teamwork, and customer-centricity. As a Customer Service Representative, you will have the opportunity to develop your skills and contribute to the success of our business.
Key Responsibilities:
Customer Service:
- Greet customers in a friendly and welcoming manner.
- Answer customer inquiries about products and services, and assist customers in finding the items they need.
- Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
Store Operations:
- Work stock, checking deliveries, stocking shelves, and maintaining a clean and organised sales floor.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
What's in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
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